In the latest ESG rating results released by China Securities Index on October 31, 2025, Damai Entertainment (01060.HK) maintained its B rating, ranking 24th out of 48 in the GICS Level 3 industry of Entertainment. Its overall ESG performance places it in the middle tier of the overall market. In terms of individual dimension performance, the company scored relatively well in the environmental dimension, while its performance in the social and corporate governance dimensions is around the overall market average.

Based on its "2025 Fiscal Year ESG Report" released in July 2025, regarding the environmental dimension, the group did not experience any environmental violations during the reporting period. The report details the company's specific initiatives in green office practices, energy management, and promoting the creation of "green production crews." Examples include using green energy sources such as green electricity and photovoltaics in the group-owned park housing Damai Entertainment offices, with green electricity accounting for 46% of the energy mix. The company actively promoted virtual shooting technology to achieve paperless operations for production crews and implemented recycling of crew assets. It also promoted "e-commemorative tickets," replacing traditional paper ticket stubs with digital versions. However, while the report mentions the company actively follows Alibaba Group's carbon neutrality and emission reduction commitments and has set carbon emission targets, it does not disclose an independent, quantifiable medium-to-long-term emission reduction pathway. Furthermore, greenhouse gas emission disclosures only cover Scope 1 and Scope 2 emissions; Scope 3 emissions have not yet been accounted for.

Image Source: Damai Entertainment 2024/25 ESG Report

In the social dimension, the company disclosed basic indicators such as employee structure, training systems, and labor compliance, and introduced platform governance measures related to content governance, intellectual property protection, and customer service. However, the relevant disclosures remain primarily descriptive of systems, with relatively limited analysis of actual effectiveness, improvement outcomes, and their connection to core business growth.

Regarding customer service, the report emphasizes that the company consistently upholds its core value of "customer first" and continuously optimizes product and service experiences. However, a significant gap remains between the user experience reflected in public complaint data and the report's disclosures. Due to ticket service issues, complaints against the Damai platform on the HeiMao投诉 platform (a consumer complaint platform) had accumulated over 82,000 entries as of January 13, 2026, with only 39% resolved. In the last 30 days, there were 1,272 complaints, with only 8% resolved, and user satisfaction was rated at 2 stars. The report's commitments to "comprehensively optimize ticket purchasing, refund, and invoice issuance functions" and achieve a "100% complaint resolution rate" starkly contrast with the actual user experience.

Image Source: Damai Entertainment 2024/25 ESG Report

Beyond complaint data, in July 2024, the Jiangsu Provincial Consumer Council interviewed Damai, Maoyan, and other related ticketing platforms and organizers, highlighting five major issues in the performance services market. These included unreasonable performance ticket refund policies, the rights imbalance trap inherent in blanket "non-refundable" tickets, inadequate implementation of platform obligations, inconsistent refund policies and non-transparent merchant information on secondary ticketing platforms, and numerous unfair standard clauses within agreements.

On January 4, 2026, during the ticket sales process for the "2026 Ten Hardworking Days·Houtoumen New Year Meet & Greet - Lu Zhuo Special Session", Damai platform was accused by users of not opening ticket sales at the announced time. The platform later attributed the early sales to "staff accidentally triggering the launch" and processed uniform refunds for the prematurely sold tickets. However, consumers questioned, "Staff made a mistake, why should fans pay the price?" The repeated occurrence of similar ticketing dispute incidents also exposes governance pressures at the platform operation level.

In the corporate governance dimension, the company has established an ESG governance structure and set up a "three lines of defense" for risk control. During the reporting period, no major management deficiencies were identified; the audit coverage of business reached 100%, revealing 11 business risks (9 high-risk, 2 medium-risk) with a 100% risk rectification completion rate. The company investigated and dealt with 4 violation incidents involving 5 individuals: 4 individuals involved in violations were all dismissed, and 1 corruption case was transferred to judicial authorities, with the individual held legally accountable. However, the company has not obtained external assurance for its ESG report. Furthermore, the company lists "Corporate Governance", "Content Review and Advertising Compliance", and "Data Security and Privacy Protection" among its most significant issues, while "Customer Service" is not included in this category.

Image Source: Damai Entertainment 2024/25 ESG Report

Author：Qinger